Placements

Support, incidents & replacements

Every ticket raised against a placement, and the 30-day replacement guarantee.

No active guarantee claims right now. When a client reports a problem from their portal, it will be pinned here.

Open tickets7

Breaching SLA1

Avg resolution time21.1h

Replacements (quarter)8

CSAT96.4%

46 of 46 tickets

Ticket	Client	Worker	Category	Severity	Opened	SLA	Status
TK-706	Dr. Gifty Danso	Doris Danso	Household fit	high	26 Aug	27h / 12h	Open
TK-714	Mrs. Vida Danso	Afua Nartey	Skill gap	normal	23 Aug	22h / 48h	In progress
TK-711	Ms. Rita Ofori	Yaw Bonsu	Replacement request	normal	21 Aug	21h / 48h	Resolved
TK-737	Ms. Gifty Lartey	Rita Mensah	Schedule change	normal	17 Aug	1h / 48h	In progress
TK-738	Ms. Faustina Baidoo	Kofi Owusu	Skill gap	high	16 Aug	8h / 12h	Open
TK-741	Dr. Gifty Danso	Sandra Yeboah	Conduct	low	15 Aug	18h / 48h	Resolved
TK-704	Mr. Emmanuel Darko	Nana Lartey	Schedule change	low	14 Aug	30h / 48h	In progress
TK-718	Mr. Kwaku Asante	Joseph Lartey	Household fit	normal	14 Aug	5h / 48h	In progress
TK-743	Dr. Prince Osei	Cynthia Bonsu	Replacement request	normal	12 Aug	20h / 48h	In progress
TK-705	Mr. Kwesi Addo	Bright Bonsu	Billing query	critical	3 Aug	32h / 4h	Resolved
TK-702	Mrs. Comfort Boateng	Cynthia Osei	Schedule change	normal	31 Jul	27h / 48h	Resolved
TK-723	Mr. Joseph Lartey	Comfort Osei	Equipment	high	30 Jul	17h / 12h	Resolved
TK-724	Mrs. Efua Amoah	Cynthia Danso	Conduct	high	29 Jul	38h / 12h	Resolved
TK-709	Mr. Bright Mensah	Adjoa Danso	Billing query	normal	27 Jul	32h / 48h	Resolved
TK-732	Dr. Francis Danso	Priscilla Asante	Billing query	low	21 Jul	28h / 48h	Resolved
TK-722	Mr. Michael Frimpong	Comfort Tetteh	Skill gap	critical	17 Jul	31h / 4h	Resolved
TK-703	Mr. Yaw Nartey	Samuel Frimpong	Household fit	normal	16 Jul	39h / 48h	Resolved
TK-725	Dr. Isaac Adjei	Cynthia Addo	Schedule change	normal	14 Jul	7h / 48h	Resolved
TK-715	Ms. Doris Danso	Hagar Osei	Billing query	low	2 Jul	33h / 48h	Resolved
TK-742	Mrs. Efua Amoah	Cynthia Danso	Billing query	high	2 Jul	1h / 12h	Resolved
TK-726	Mr. Yaw Appiah	Comfort Osei	Conduct	low	28 Jun	32h / 48h	Resolved
TK-734	Ms. Belinda Lartey	Nana Lartey	Punctuality	normal	28 Jun	23h / 48h	Resolved
TK-735	Ms. Linda Gyasi	Naa Tetteh	Conduct	normal	28 Jun	3h / 48h	Resolved
TK-740	Mrs. Belinda Ofori	Joseph Ofori	Schedule change	high	28 Jun	26h / 12h	Resolved
TK-721	Dr. Cynthia Asante	Daniel Asante	Replacement request	normal	26 Jun	16h / 48h	Resolved
TK-716	Dr. Sandra Mensah	Prince Addo	Conduct	high	24 Jun	2h / 12h	Resolved
TK-745	Mr. Yaw Nartey	Afua Nartey	Replacement request	high	23 Jun	29h / 12h	Resolved
TK-708	Mr. Kwesi Addo	Bright Bonsu	Skill gap	high	21 Jun	14h / 12h	Resolved
TK-707	Dr. Selina Osei	Samuel Frimpong	Equipment	critical	20 Jun	29h / 4h	Resolved
TK-719	Ms. Gifty Lartey	Rita Mensah	Replacement request	normal	20 Jun	2h / 48h	Resolved
TK-739	Ms. Belinda Lartey	Rita Mensah	Household fit	low	20 Jun	12h / 48h	Resolved
TK-730	Ms. Priscilla Quaye	Nana Lartey	Punctuality	normal	18 Jun	18h / 48h	Resolved
TK-746	Dr. Isaac Adjei	Abena Appiah	Punctuality	high	15 Jun	8h / 12h	Resolved
TK-720	Ms. Faustina Baidoo	Joseph Frimpong	Replacement request	high	11 Jun	34h / 12h	Resolved
TK-728	Dr. Selina Osei	Bright Darko	Replacement request	normal	9 Jun	25h / 48h	Resolved
TK-744	Dr. Gifty Danso	Beatrice Nartey	Replacement request	normal	7 Jun	21h / 48h	Resolved
TK-712	Mrs. Comfort Boateng	Cynthia Bonsu	Punctuality	critical	5 Jun	12h / 4h	Resolved
TK-713	Mr. Emmanuel Darko	Efua Darko	Household fit	critical	5 Jun	38h / 4h	Resolved
TK-717	Mr. Yaw Nartey	Cynthia Nartey	Conduct	critical	2 Jun	12h / 4h	Resolved
TK-727	Mr. Kwaku Osei	Kofi Tetteh	Billing query	high	31 May	3h / 12h	Resolved
TK-736	Mr. Yaw Appiah	Samuel Frimpong	Schedule change	normal	28 May	16h / 48h	Resolved
TK-710	Mr. Kwesi Addo	Comfort Tetteh	Billing query	high	22 May	29h / 12h	Resolved
TK-701	Dr. Prince Osei	Abena Appiah	Billing query	high	9 May	16h / 12h	Resolved
TK-733	Dr. Isaac Adjei	Cynthia Addo	Replacement request	low	5 May	36h / 48h	Resolved
TK-729	Dr. Daniel Osei	Hagar Quaye	Billing query	normal	2 May	29h / 48h	Resolved
TK-731	Mr. Kwesi Addo	Bright Bonsu	Replacement request	normal	30 Apr	15h / 48h	Resolved

CSAT by tier

Score out of 100

Premium98.1 61 responses

Gold97.2 44 responses

Advance96.4 38 responses

Silver95.8 52 responses

Bronze94.2 29 responses

Standard93.6 71 responses

Demo script11:00

Client raises a ticket. Day 19, inside the guarantee. Re-match in two clicks.“Two clicks — a replacement is reserved, and the root cause is logged against her trainer, not just her file.”